1. How many miles per gallon does your home get?
  2. Celebrate the season! 5 ways to get your yard party-ready
  3. Choosing the Best Siding Color For Your Home
  4. Is James Hardie Siding Worth The Investment?
  5. How To Get Squirrels Out Of Your Attic
  6. How to Avoid Roofing Scams
  7. Driveway Cleaning – Tips for Cleaning Anti Freeze
  8. 8 simple things you can do at home to improve indoor air quality
  9. 5 deep-cleaning jobs that are oddly satisfying
  10. Transform the look and feel of your kitchen with an updated sink
  11. 5 musts for a low-stress, on-budget DIY home project
  12. Deciphering the legalese in your furnace warranty
  13. If it can rain, it can flood: Why flood insurance is a wise bet for homeowners
  14. Protect your home from termites this spring
  15. 3 warm-weather home cleaning tips
  16. Top trends to inspire your outdoor living
  17. 2018 remodeling trends that boost your home’s value
  18. Silent destroyers: Tips to spot termites and prevent infestation
  19. Don’t re-roof until you do these 5 things
  20. 5 tips to create a personalized shed
  21. Simple strategies to stay on trend in your garden
  22. 4 ways hardscapes can add value to your home
  23. Hard water proves hard on your wallet
  24. Rooftop decks for every style
  25. 6 ways to revive your home with essential oils
  26. High-tech bathroom trends for 2018
  27. Do the math: Homebuying now may save a lot
  28. Deliver curb appeal with a DIY block mailbox
  29. The beauty of barn doors
  30. Keep your home pest free this year
  31. Fresh beginnings: Clean your bathroom faster with these tech tools
  32. 5 Ways to Beat the Heat This Summer
  33. Top 5 features millennials look for in a home
  34. Wildfire protection starts in these 5 places
  35. Rent vs. own: Which is right for you?
  36. 4 tips for protecting your home this season and beyond
  37. A great lawn begins with a great engine
  38. 4 tips to prepare for extended power outages
  39. Are hidden leaks damaging your home, boosting water bills and harming the environment?
  40. Spruce Up Your Outdoor Spaces
  41. Shedding new light: 8 surprising facts that will have you rethinking your lighting
  42. Top trends for the 2018 housing market identified
  43. 5 house cleaning tips for allergy sufferers
  44. 4 simple swaps when planning a kitchen refresh
  45. Why Millions of Homeowners are going for Modern Home Security Alarm Systems across the World?
  46. A General Guide to Buying Office Furniture for the Home Office
  47. Defining Luxury: American Hardwoods
  48. A Primer for First-Time Homebuyers
  49. The Ultimate Guide to Roof Repairs
  50. Top 5 Benefits of Buying an Essential Oil Diffuser
  51. Outdoor Spaces Offer Style And Comfort
  52. Yes, Homeowners, It’s Time to Prepare for Storm Season
  53. How to Have the Smartest Home on the Block
  54. The 12 Best Value Home Remodeling Ideas
  55. What To Look For When Buying A Home Security Camera System
  56. 5 Tips for a More Energy Efficient Home
  57. How to Find a Good Contractor for Your Small Business
  58. How to Have the Smartest Home on the Block
  59. How Technology is Changing the Industrial Manufacturing System
  60. Safety Training for your Construction Team
  61. 4 tips to prepare for extended power outages
  62. Why to have a Licensed Electrician at your Beck and Call?
  63. 5 Ways to Create More Data-Driven Content for Business
  64. How Technology Has Changed Industrial Equipment Sales
  65. Why Your Company Needs Operational Risk Management
  66. How Answering Services Work (And Why You Need One)
  67. How to Improve Your Credit Score Fast
  68. 9 Reasons Why You Need a Professional Web Designer
  69. Installment Loans: What Are the Benefits?
  70. The New Year’s resolution you can keep: A more eco-friendly home
  71. How Robots Are Transforming the Cleaning Industry
  72. How to Find a Good Contractor for Your Small Business
  73. How to Build a Strong Promotion Strategy for a Lighting Company
  74. Why You Should Hire a Digital Marketing Expert for Your Roofing Business
  75. 5 Strategies to Take Your HVAC Marketing Online
  76. Mix, match and mosaic: The top interior design trends of 2018
  77. Post-Hurricanes Harvey and Irma – How to Prepare For the Next Storm
  78. Cedar Offers Green Benefits
  79. Hit Reset with a Kitchen Lighting Update
  80. Small businesses have struggled to find funding
  81. America’s finest: 6 luxury home improvement products made in the U.S.
  82. The beauty of barn doors
  83. That ’70s home: 5 trends making a comeback today
  84. Trendy Custom Home Renovation Ideas
  85. 3 Kinds of Dining Room Tables that Never Go Out of Style
  86. 10 Essential Workplace Safety Tips
  87. How to Use Content Marketing in the Mortgage Business
  88. 4 Essential Household Accessories You Need to Own
  89. 10 Mold Solutions to Prevent and Remove Mold from Your Home
  90. How to Use Facebook Ads For Real Estate
  91. What’s In It For Me? The Payoff of Real Estate Online Advertising
  92. How to Seal Galvanized Pipe Fittings
  93. 5 Real Estate Advertising Tools That Can Help You Sell Your Home
  94. Saved from the Grave: How To Fix a Condemned House
  95. Low Maintenance to No Maintenance: 3 Simple Landscape Ideas
  96. 5 Tips for Power Washing Your Home the Right Way
  97. Construction Engineering Site: 5 First Blog Post Tips
  98. 4 Tips to Improve Your Home Improvement Blog
  99. 4 Things to Look for When Hiring Insulation Services
  100. 5 Clever Home Hacks That Make DIY Remodeling Easier
  101. How Solar Thermal Panels Help Schools Save Money
  102. How to Choose the Perfect Kitchen Island
  103. How to Choose The Right Wall Decor For Your Home
  104. Custom Remodeling: What To Know Before You Design Your Kitchen
  105. 7 Signs You Need a Toilet Replacement
  106. Why are Fire Risk Assessments So Important?
  107. Everything You Need to Know Before Moving Into a Tiny House
  108. Why Your Company Needs Operational Risk Management
  109. Social Media Management for Realtors
  110. How Technology Has Changed Industrial Equipment Sales
  111. Things to Look for in a Home Security Camera System
  112. 4 Great Tips For Construction Advertising Online
  113. Types of Replacement Windows: A Complete Guide to Buying the Right Window
  114. Why You Should Hire a Digital Marketing Expert for Your Roofing Business
  115. A Bro’s Guide to DIY for Guys
  116. Why Home Inspection Services Benefit Both the Buyer and Seller
Tuesday, November 20, 2018
  1. How many miles per gallon does your home get?
  2. Celebrate the season! 5 ways to get your yard party-ready
  3. Choosing the Best Siding Color For Your Home
  4. Is James Hardie Siding Worth The Investment?
  5. How To Get Squirrels Out Of Your Attic
  6. How to Avoid Roofing Scams
  7. Driveway Cleaning – Tips for Cleaning Anti Freeze
  8. 8 simple things you can do at home to improve indoor air quality
  9. 5 deep-cleaning jobs that are oddly satisfying
  10. Transform the look and feel of your kitchen with an updated sink
  11. 5 musts for a low-stress, on-budget DIY home project
  12. Deciphering the legalese in your furnace warranty
  13. If it can rain, it can flood: Why flood insurance is a wise bet for homeowners
  14. Protect your home from termites this spring
  15. 3 warm-weather home cleaning tips
  16. Top trends to inspire your outdoor living
  17. 2018 remodeling trends that boost your home’s value
  18. Silent destroyers: Tips to spot termites and prevent infestation
  19. Don’t re-roof until you do these 5 things
  20. 5 tips to create a personalized shed
  21. Simple strategies to stay on trend in your garden
  22. 4 ways hardscapes can add value to your home
  23. Hard water proves hard on your wallet
  24. Rooftop decks for every style
  25. 6 ways to revive your home with essential oils
  26. High-tech bathroom trends for 2018
  27. Do the math: Homebuying now may save a lot
  28. Deliver curb appeal with a DIY block mailbox
  29. The beauty of barn doors
  30. Keep your home pest free this year
  31. Fresh beginnings: Clean your bathroom faster with these tech tools
  32. 5 Ways to Beat the Heat This Summer
  33. Top 5 features millennials look for in a home
  34. Wildfire protection starts in these 5 places
  35. Rent vs. own: Which is right for you?
  36. 4 tips for protecting your home this season and beyond
  37. A great lawn begins with a great engine
  38. 4 tips to prepare for extended power outages
  39. Are hidden leaks damaging your home, boosting water bills and harming the environment?
  40. Spruce Up Your Outdoor Spaces
  41. Shedding new light: 8 surprising facts that will have you rethinking your lighting
  42. Top trends for the 2018 housing market identified
  43. 5 house cleaning tips for allergy sufferers
  44. 4 simple swaps when planning a kitchen refresh
  45. Why Millions of Homeowners are going for Modern Home Security Alarm Systems across the World?
  46. A General Guide to Buying Office Furniture for the Home Office
  47. Defining Luxury: American Hardwoods
  48. A Primer for First-Time Homebuyers
  49. The Ultimate Guide to Roof Repairs
  50. Top 5 Benefits of Buying an Essential Oil Diffuser
  51. Outdoor Spaces Offer Style And Comfort
  52. Yes, Homeowners, It’s Time to Prepare for Storm Season
  53. How to Have the Smartest Home on the Block
  54. The 12 Best Value Home Remodeling Ideas
  55. What To Look For When Buying A Home Security Camera System
  56. 5 Tips for a More Energy Efficient Home
  57. How to Find a Good Contractor for Your Small Business
  58. How to Have the Smartest Home on the Block
  59. How Technology is Changing the Industrial Manufacturing System
  60. Safety Training for your Construction Team
  61. 4 tips to prepare for extended power outages
  62. Why to have a Licensed Electrician at your Beck and Call?
  63. 5 Ways to Create More Data-Driven Content for Business
  64. How Technology Has Changed Industrial Equipment Sales
  65. Why Your Company Needs Operational Risk Management
  66. How Answering Services Work (And Why You Need One)
  67. How to Improve Your Credit Score Fast
  68. 9 Reasons Why You Need a Professional Web Designer
  69. Installment Loans: What Are the Benefits?
  70. The New Year’s resolution you can keep: A more eco-friendly home
  71. How Robots Are Transforming the Cleaning Industry
  72. How to Find a Good Contractor for Your Small Business
  73. How to Build a Strong Promotion Strategy for a Lighting Company
  74. Why You Should Hire a Digital Marketing Expert for Your Roofing Business
  75. 5 Strategies to Take Your HVAC Marketing Online
  76. Mix, match and mosaic: The top interior design trends of 2018
  77. Post-Hurricanes Harvey and Irma – How to Prepare For the Next Storm
  78. Cedar Offers Green Benefits
  79. Hit Reset with a Kitchen Lighting Update
  80. Small businesses have struggled to find funding
  81. America’s finest: 6 luxury home improvement products made in the U.S.
  82. The beauty of barn doors
  83. That ’70s home: 5 trends making a comeback today
  84. Trendy Custom Home Renovation Ideas
  85. 3 Kinds of Dining Room Tables that Never Go Out of Style
  86. 10 Essential Workplace Safety Tips
  87. How to Use Content Marketing in the Mortgage Business
  88. 4 Essential Household Accessories You Need to Own
  89. 10 Mold Solutions to Prevent and Remove Mold from Your Home
  90. How to Use Facebook Ads For Real Estate
  91. What’s In It For Me? The Payoff of Real Estate Online Advertising
  92. How to Seal Galvanized Pipe Fittings
  93. 5 Real Estate Advertising Tools That Can Help You Sell Your Home
  94. Saved from the Grave: How To Fix a Condemned House
  95. Low Maintenance to No Maintenance: 3 Simple Landscape Ideas
  96. 5 Tips for Power Washing Your Home the Right Way
  97. Construction Engineering Site: 5 First Blog Post Tips
  98. 4 Tips to Improve Your Home Improvement Blog
  99. 4 Things to Look for When Hiring Insulation Services
  100. 5 Clever Home Hacks That Make DIY Remodeling Easier
  101. How Solar Thermal Panels Help Schools Save Money
  102. How to Choose the Perfect Kitchen Island
  103. How to Choose The Right Wall Decor For Your Home
  104. Custom Remodeling: What To Know Before You Design Your Kitchen
  105. 7 Signs You Need a Toilet Replacement
  106. Why are Fire Risk Assessments So Important?
  107. Everything You Need to Know Before Moving Into a Tiny House
  108. Why Your Company Needs Operational Risk Management
  109. Social Media Management for Realtors
  110. How Technology Has Changed Industrial Equipment Sales
  111. Things to Look for in a Home Security Camera System
  112. 4 Great Tips For Construction Advertising Online
  113. Types of Replacement Windows: A Complete Guide to Buying the Right Window
  114. Why You Should Hire a Digital Marketing Expert for Your Roofing Business
  115. A Bro’s Guide to DIY for Guys
  116. Why Home Inspection Services Benefit Both the Buyer and Seller

How Answering Services Work (And Why You Need One)

After the invention of the telephone, the world of communication was changed forever. Businesses were, of course, no exception, and the landscape of business communication began to shift drastically.

As the telephone became more and more popular as a business tool, call centers were developed around the 1960s in order to help with the increasing amount of phone traffic businesses were receiving.

Today, the landline telephone is still the main source of communication for most businesses, and a call center is still a crucial tool for managing incoming calls for businesses of all sizes.

Since the popularity of the phone as a business communication tool isn’t waning, a call answering service might be the perfect fit for you if you’re a small business owner. But what exactly can an answering service do for a small business?

Here’s a quick rundown of how an answering service works and how it could help you optimize your customer service and efficiency.

Forwarding and Holding Calls

Often times, a customer needs to contact someone right away. In the medical field, this can be especially true. But anyone familiar with the world of health care knows medical professionals are often stretched far beyond their means and can’t personally take every call they get.

Conversely, some calls definitely don’t need to be taken immediately. A call service can take a message so that it gets through but doesn’t take up your personal time unnecessarily.

Luckily, answering services exist to meet the demands of the client and the professional alike. A good answering service can determine what calls are important enough to be forwarded immediately, and which calls can probably wait until the next business day.

But this issue is far from limited to just the medical field.

Plumbers, air conditioning/heating specialists, and many more professions often deal with customers who call at unexpected times needing service. Sometimes, that service really does need to happen right away. An answering service can handle those calls effectively and efficiently, and make everyone’s lives a little easier.

Humanizing the Experience

People hate talking to computers. Having a live call service allows customers to feel good about their experience while still providing all the other benefits of a third party answering service.

Even though having a good website and other digital aspects are important to success, nothing beats a good old-fashioned conversation with another living human. By providing your answering service with a detailed script and information about your business, the customer won’t even feel like they’re speaking with a third party.

Feeling dismissed or undervalued is one of the quickest ways to lose a customer’s business. A great call center makes sure that never happens.

Data Storage

Call centers have come a long way since the days of taking messages on typewriters. Modern answering services use computers just like everyone else, which makes taking messages and storing data a breeze.

Any employee working for the call center can easily access the information your customers need in order to make their experience pleasant and easy. You can also provide a template for them so they know what information they need from your customers.

This also makes record keeping incredibly simple. If any information is missing, it’s easy to go back and simply listen to the recording of the call and get what you need.

All in all, the data storage afforded by a modern answering service is invaluable.

Call Screening

Most business owners know the pain of receiving neverending spam calls. Answering services save you and your employees the hassle and wasted time of dealing with them. After all, no one wants to endlessly answer and hang up on machines trying to sell you custom branded pens.

Apart from simple spam, irate customers can be a huge drain on the time and morale of your employees. Even when they have a right to be mad, it’s not always effective or efficient to manage those calls yourself. Answering services provide an excellent middleman to deal with those unavoidable but unfortunate instances.

Often, a perceived problem is something that can be easily remedied with a simple exchange of information. Call services can save you the time it takes to have those unneeded conversations so that you can focus on the day to day challenges of running your business.

The bottom line is that there are plenty of conversations you and your employees can and should avoid having, and an answering service is a perfect way to get around them so you can get back making money.

Why You Need a Call Answering Service

So many business owners find themselves overwhelmed with the endless tasks of running a successful company. Using an answering service is an excellent way to streamline that process.

This list just barely scratches the surface of what an answering service does, how it works, and how it can help your business, but this should give you a basic understanding. If you’re still interested, feel free to do some independent research and discover more about the topic.

But even if you don’t feel like you need one now, just give it some time. Though it might be daunting, with any luck, your business will grow to a point where expansion will be necessary. Don’t hesitate to use every tool at your disposal to make that happen.

Whether it’s today, tomorrow, or in five years, a call answering service is your key to continued success in customer service.

Read the Magazine

Advertisement

Advertisement

Advertisement

Archivies

Advertisement